The questions that reach us most often, with the shortest honest answers we can give. If yours is not here, write to us and we will answer it — and probably add it.
Ordering
Do I need an account?
No. Checkout asks for your name, address, phone number and email, and nothing else. There is no password to forget and nothing to sign up for.
How do I know something is in stock?
The site knows. A helmet that has sold out is marked as such on the shelf and cannot be added to the basket, and a size that has gone is greyed out when you pick one. You do not need to ask us first.
Can I order a size that is out of stock?
Not through the site. Write to us with the model and the size and we will tell you whether it is coming back, and roughly when.
Can I buy more than one thing at once?
Yes. Add each one to the basket as normal. Delivery is worked out on the whole parcel, so one order with two helmets costs less to send than two orders with one each.
Paying
How can I pay?
Bank transfer, card, or QRIS. You choose at checkout, and the details you need appear there.
I have sent the transfer. What now?
Tell us, so we know to look for it. It takes about a minute and it is what starts your order moving — a transfer nobody has been told about can sit unnoticed until the end of the day.
Do you take cash on delivery?
No. Every order is paid for before it is sent.
Do you offer instalments?
No.
Delivery
How much is delivery?
It depends on where you are and what you are buying — a helmet takes up far more room in a van than a visor does. The shipping page will quote you before you order anything.
How long does it take to arrive?
Usually next day around Jakarta, one to three days across the rest of Java, and about a week beyond it. The courier’s own estimate is shown beside its price, both here and at checkout.
Can I track the parcel?
Yes. We send the courier’s tracking number by email as soon as the parcel leaves.
Can I collect it in person?
No. There is no counter to walk into. Everything is ordered here and sent from Jakarta.
The helmets
Which size am I?
Measure around your head, a centimetre above the eyebrows, and check the figure against the size guide. Sizes are not identical across every model, so measure rather than assume — an L in one shell is not always an L in another.
Is the helmet certified?
Where a model carries a certification it is listed in the specifications on its own product page, under STANDARISASI.
Can I change the visor later?
Yes, and we sell them separately. A visor fits one family of helmets rather than all of them, so check that the visor names your model before you buy it. Ask us if it is not clear.
After it arrives
It arrived damaged. What do I do?
Photograph the box before you open it. A courier claim cannot be made without that picture, and once the box is open it is too late to take one. Then write to us with the photographs and we will take it from there.
Can I send it back?
Sometimes. What we can take back, and what we cannot, is on the returns page.
Is there a warranty?
Yes. What it covers is on the warranty page.