If a helmet fails through a fault in how it was made rather than through use, we will put it right.
There is nothing to register
We already have every order we have sent, so your order number is all we need. Keep the email that arrived when you ordered and you have everything a claim requires.
How long it lasts
One year from the day the parcel was delivered.
What it covers
Faults in materials or in manufacture: a shell that comes apart, stitching that gives way, a visor mechanism that will not hold its position, a buckle or ratchet that will not lock, padding that separates from its base.
What it does not
- Damage from a crash, a drop, or anything else that struck the helmet. A helmet that has taken an impact has done its job — it needs replacing, not repairing, and no repair makes it safe again.
- Wear that comes from using it: padding compressing, lining fading, a visor picking up scratches, paint dulling in the sun.
- Anything modified — repainted, drilled, stuck with solvent-based adhesive, or fitted with parts that are not NHK’s.
- A helmet kept badly: left in the sun, stored somewhere damp, or cleaned with solvent.
Before you send anything
Do not post the helmet until we have asked for it. Most claims are settled from photographs, and a helmet that turns up unannounced is a helmet we cannot match to anybody.