What a parcel costs and how long it takes both depend on where you are, so the figures on this page come from the couriers themselves rather than from a table we typed out once. Check yours before you buy anything.
What decides the price
Couriers in Indonesia charge on whichever is larger: what a parcel weighs, or how much room it takes up. A helmet is light and bulky, so it is always the room that decides.
A full-face helmet in its box is billed at several kilograms even though it weighs barely one and a half. A visor, a set of cheek pads or a ratchet all sit under the one-kilogram minimum every courier charges anyway. That is why sending a helmet costs several times what sending a visor does. The estimate above shows the exact figure each one is charged at.
How long it takes
The estimate beside each courier is the courier’s own, counted in working days from the day the parcel is handed over. Jakarta and the cities around it are usually next day. The rest of Java runs one to three days. Beyond Java, allow a week.
They are estimates rather than promises. Public holidays, weather and the courier’s own backlog all move them, and none of the three are ours to control.
When your parcel goes out
Parcels are packed and handed to the courier during opening hours, which are at the foot of this page. An order that arrives outside them goes out on the next working day.
If you paid by bank transfer, the clock starts when we have seen the money rather than when you placed the order. Telling us it has been sent is the fastest way to start it.
Tracking
We send the courier’s tracking number as soon as the parcel leaves, by email, to the address you ordered with. Keep it — it is the quickest way for either of us to find out where a parcel has got to.
If something goes wrong
Write to us and we will chase it. If a parcel arrives damaged, photograph the box before you open it: a courier claim cannot be made without that picture, and once the box is open it is too late to take one.
Check your address before you order. A parcel sent to the wrong one has to come back here before it can go out again, and the second journey is charged again.